"Duration is 2 days."
DAY 1 : Mastering Communication
DAY 2 : Mastering the body language
In accordance with the expectations and needs of the institution, improvement points of the communication of the employees of the institution will be determined and the content design of the training will be reviewed again.
- Communication accidents
- Features of communication
- Behavior Window
- Use of body language, quiet language tools
- Active listening skills
- Asking questions, asking" right "questions
- Expressing and managing emotions
- Empathy can be achieved
- To be able to behave according to the situation
- I speak your language
At the end of the training, people will gain awareness of communication and learn personal communication styles and learn how to remove potential obstacles to their communication. Communicating acquires skills such as expressing oneself and feelings, mutual trust, listening effectively, asking the right questions, giving advance notice, and choosing appropriate behavior. The body learns the subtleties of quiet language about gestures and mimics.